Faqs

Member Shop:
Do I need a member account to order from esogoldsell.com?

Yes, you need. Join the member club where you could surely get better service and much more benefits from purchasing on our website.

How to create an account on esogoldsell.com in advance?

You can create your member account on esogoldsell.com at anytime by the following steps:
    1. Click the " Register " Button on the right part of every page on esogoldsell.com.
    2. Fill in your Contact Information.
    3. Choose your passwords. The Passwords must be (5) characters long at least.
    4. Click the "Confirm" button!
    5. Log-in your member account to complete the member information to gain more bonus.

I forgot my password?

If you forgot your passwords, click "Forgot?" link and input your email address. New randomly generated passwords will be sent to you automatically. And you can also contact our Live Support to change it for you. You can change it to whatever easy for you to remember as soon as you can login your member account again

How can I get member points?

Register on our website and then every time your purchase from our website will bring you member points. You can also gain your member points via the Affiliate System. 

I have placed many orders from esogoldsell.com, why do I have no points?

It might be caused by: 1) you have not logged in your member account when you purchased the orders; 2) Your order has not been processed successfully. 

Gold Orders & Deliveries:
How can I place an order?

Step No.1 – Select the server and amount you need to purchase;
Step No.2 – Choose the trade method (F2F or AH)you like;
Step No.3 – Fill in the blank with the character name for the trade; (Auction Item names are required to fill in if you choose AH.)
Step No.4 – Input your contact email and passwords easy to remember to gain your member account on our website. Or login directly if you have registered yet.
Step No.5 – Choose the payment method you like;
Step No.6 – Input the payment information and confirm to buy.

Why do you need to confirm the payment information of my order?

As we all know, there is certain risk for online trades. To ensure the security of your payment to make sure the order is placed by yourself who is the owner of the credit card or the paypal/moneybookers account, we might need you to provide some certificate, which might cause some inconvenience. And we do feel sorry about that.

What's the time frame for order delivery?

It usually takes us 10-30 minutes to finish the transaction if we have enough in stock, and you will keep informed if your order is partially delivered. Besides, you can also come to the Live Support for the latest news of it. Or Open a ticket to the Superintendent.

How do I track the status of an order?

You can put the order number (from the receipt you got for the payment) to the Order Track blanket to check it out; And also the Live Support is always available 24/7.

I have placed an order with the wrong server or character name. What should I do?

Please email us with the email address you used for the order with your order number, correct server name and character name or contact our Live Support representatives 24/7.

Why does the price of currency change all the time?

To ensure all our customers could get the most reasonable price and the most efficient service, the price was made by an automatic system related with the market, which might cause the tiny changes time to time.

Live Support is not responding. What's wrong?

The speed of the live Support connection also depends on the type of Internet connection used, the Internet Service Provider (ISP), and the time when you are accessing the website. You can email us directly if it’s still not responding. And we do feel sorry about such inconvenience.

Power Leveling:
What is power leveling service of esogoldsell.comabout?

Esogoldsell.com has a professional group of power leveling ,which is working with 3 shifts to make sure that we could provide the most efficient ,safe and various power leveling service for all the customers.

How about my account Security?

1. It might cause your account temporarily suspended because of the log-in IP changed, and then we will inform you for new passwords via email.
2. As it’s leveled by our workers, we will strictly require them to do what they are told to. And you’d better not log on this character until it’s completed.
3. We do suggest that you change your passwords as soon as your order is completed. 4. As soon as there is any unusual risk on your account we will stop the leveling and let you know. 5. Any factitious faults caused by our works that brought your account banned will deserve you a comparable new account for sure.

Will you start doing the power leveling after I paid? How do I check my Power leveling schedule?

We will make it start as soon as the information confirmed. And you can check the schedule via the Live Support 7/24 whenever you want.

While your company is leveling my character is that possible for me to play and when I am off have your company continue the leveling?

We suggest you should not play it until it’s completed, as the login IP changing might bring some suspiciousness.

Payment Information:
What payment methods does esogoldsell.com accept?

esogoldsell.com accepts the following methods of payment:
    - Paypal&Moneybookers
    - Credit Cards (Visa, MasterCard, American Express, Blue card and so on)
    - Pay safe card     - Western Union     - Pay by mobile phone

What is PayPal and how do I open an account in Paypal?

PayPal is one of the most widely accepted electronic payment services. It’s used to transfer money between accounts reliably, instantly, safely and world widely.

After signing up an account at www.paypal.com and proceeding through the easy verification processes, you could transfer money to your Paypal account from your bank easily and begin your business online from websites such as eBay, Amazon and of course esogoldsell.com.

To open an account in Paypal, simply visit www.paypal.com,click on the “Sign Up” button and then follow the registration process. Tips: Any problem please just click Help there.

What is a pending e-check, and why I need to wait for it clear?

A pending e-check is a type of payment option available with Paypal. It will take 3-5 business days to clear while Paypal verifies the funds are present within the senders account. Once the check is cleared, the money will be transfered to esogoldsell ’ account and then we will contact you and arrange the delivery for you.

How do I avoid sending an e-check?

An e-check happens when the payment is sent from an unverified Paypal account without sufficient balance in it to cover the cost of the order. Paypal must contact the bank and verify that the funds are present, which might cause the 3 to 5 business days delay.
To avoid sending an e-check, first complete the verification process for your Paypal account, and then make sure the funds are present in Paypal before you place any order. To confirm your payment type, you will see a blue hyperlink that reads: "Choose more funding options" before placing the order. By clicking this link you would find out what option is currently selected for your payment, and what payment options your Paypal account supports.

How do I verify my Paypal account?

Paypal verification system is quite easy. Once you have created your Paypal account, you have the option to acquire verified status by completing a process through your bank. After logging into your Paypal account, click the option that says Verify My Account, and Paypal will give instructions on what to do next. Paypal will make two small deposits into the bank account attached to your Paypal account and they will request that you verify exactly the amounts that they have deposited. After checking your bank records, simply enter the deposit amounts into the Paypal query page and your account will then attain verified status.

How do I pay with my credit card without using Paypal?

We do offer the option to pay using a credit card besides Paypal. To place an order with a credit card is very easy. Proceed through the order process as normal, and once you are forward to Paypal you will be presented with an option to pay with your Paypal account or an independent credit card. The option to use a credit card is available through both services.

What is a transaction ID? Where do I find it?

A transaction ID is a term used to describe Paypal payments. Every time money is sent or received through Paypal, the transaction is assigned its own individual transaction ID. Transaction IDs are typically 16 digits long and contain both numbers and letters. If you have a Paypal account, you may log in and review the transaction ID under recent transactions. If you used a credit card, a confirmation email will be sent to the e-mail address you provided while making the purchase.

What is the fastest method for a payment?

By far, the fastest method to receive your order is by using a verified Paypal account. If the money is located in the Paypal account and your account is verified, the transaction will occur instantly and the order will be processed as soon as we receive it.

Refund Policy:
Do you have refund policy if I do not receive orders made at esogoldsell.com?

Yes, we do. If we failed to contact the customers or confirm payment for more than 72 hours during the virtual items processing, the order will be hold and will be promptly full refunded.

The refund made to the credit card will be credited or returned to the same account you used within 2 to 3 business days.

Do you have any specific conditions for buyer about game currency?

Yes. The specific conditions are provided by ssegames.com and apply to our customers’ purchase on virtual game currency.
All game currencies will be sent to the customers’ in-game characters within 24 hours after the confirmation of a successful payment.
If customers do not receive their game currency within 72 hours of payment, we will process a full refund.

The following circumstances are excluded:
a. Servers are under maintenance or under other conditions that do not allow users to log in.
b. Customers who need to do face-to-face trading are not online.
c. Incorrect character information or email addresses provided by customers.

Do you have any specific conditions for customers on power leveling?

Yes, some service might require related gear levels such as Justice Points and Valor Points etc. And we will do the refund or make some compensation if any delays or problems caused completely by the levelers.

IMPORTANT NOTE:
Please don’t log in the game during the leveling is processing. Failure on this rule will slow down the processing and lead to service delay. Customer who persistently logs in the game will no longer be eligible for a guaranteed refund.

Why do I receive your refund even though I did not request it?

We have to refund customers under some specific conditions, such as:
1. Incorrect email and phone number provided.
EMail is very important to help us communicate with our customers. All the invoices, receipts and notifications are sent by emails. This is a main tunnel by which we contact you in time.
First-time customers might receive a phone call confirmation by our customer service for the information confidence. Usually this confirmation will be conducted soon after your transaction completed. Our customer service representatives will consider the proper time due to your time zone and would not interrupt your daily life.
To help us serve better, please remember to fill in the correct information. All the orders with incorrect email or phone number will be deemed as invalid. The payment will be returned to your original purchase account in 2-3 business days.
2. Non-matching banking information.
The online security checking system protects our customers from online shopping fraud. Your personal information will not be released, and any non-matching input will be compared with the original bank data and ranked automatically as high risks.

So please keep in mind that we will not know your bank accounts details. However incorrect information will result your order failure and refusing on further processing.
All the refunded customers will receive our email notification immediately when we do the refund. More questions please visit our Live Support. Any issue regarding to the billing problem or fraudulent report, please email to: [email protected]

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Why With Us

  • Experienced Team and Non-stop Improvement
  • Fast Delivery Guarantee
  • Money Back Guarantee
  • Good Quality of Live Support Service and After-sales Service
  • Outstanding Rewards for Repeat Customers

Membership  Benefits

  • Each USD\EUR\GBP you spend on Esogoldsell can be turned into points.1UDD\EUR\GBP=1Point/1.2 Points/1.3 Points.
  • Every 50 points you can save 1USD when place your order at Esogoldsell.com.
  • Every member will receive free gold on their birthday,so please keep your birthday valid.

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